Frequently Asked Questions
Everything you need to know about our award-winning Berlin design.
What makes Lilienthal Berlin watches unique?
Our watches are designed in Berlin and manufactured in Germany, combining urban lifestyle with high-quality craftsmanship. We use premium materials like surgical-grade 316L stainless steel, sapphire-hardened glass, and vegetable-tanned leather.
How long does shipping take?
For orders within Germany, delivery typically takes 1-3 business days. International shipping within the EU takes 3-7 business days, while worldwide shipping can take up to 14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the unworn product in its original packaging for a full refund.
Are the watches water-resistant?
Most of our models are water-resistant up to 5 ATM, meaning they are protected against splashes and rain. We recommend removing your watch before swimming or showering to preserve the leather strap and internal movement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options.
Do the watches come with a warranty?
Yes, every Lilienthal Berlin watch comes with a 24-month warranty from the date of purchase, covering any manufacturing defects in the movement, case, or dial.